At your service

Questions about your order, a product, or a return? Write or call and we’ll come back to you personally.

Good to know

• Parcel status Track your parcel — customs pauses on cross-border shipments are normal
• Right of withdrawal 14 days from delivery; the procedure is in our refund policy
• Order changes Only before dispatch, so write as soon as you can

Every message is read and answered by a real member of our team.