At your service
Questions about your order, a product, or a return? Write or call and we’ll come back to you personally.
- Service email
- support@wearsmiled.com
- Service line
- 1-888-693-6867 — toll free, Monday to Friday, 09:00–17:00 CET
- Working hours
- Monday to Friday, 09:00–17:00 CET
- Response within
- One working day
Good to know
- Parcel status Track your parcel — customs pauses on cross-border shipments are normal
- Right of withdrawal 14 days from delivery; the procedure is in our refund policy
- Order changes Only before dispatch, so write as soon as you can
Every message is read and answered by a real member of our team.
Managing your membership
Members can change or end a membership at any time. Three ways to do it — all of them work the same, so pick whichever is easiest.
- Cancellation page Handle it yourself in a minute, at any hour. Go to the cancellation page
- By email Write to support@wearsmiled.com from the address you signed up with and tell us you’d like to cancel. No questions, no runaround.
- By phone Call 1-888-693-6867, Monday to Friday, 09:00–17:00 CET. Have your order number or sign-up email ready and we’ll close it out on the call.
Cancel before your next renewal date so you aren’t billed for another period. If you’re not sure when that falls, ask us and we’ll tell you.